As a Renewal Manager within the EMEA sales organization, you will be responsible for managing renewals for SMB customers across an assigned region. You will be accountable for retention, cross-sell, and upsell goals, carrying an individual sales quota.  

• Execute the renewal process to ensure ARR is retained or expanded. 
• Meet and exceed quarterly and annual sales quotas, driving renewals and expansion through cross- and upselling. 
• Clearly understand customer needs and craft tailored value propositions based on Maxon’s offerings. 
• Plan and prioritize sales activities, including proactive prospecting of renewing accounts, targeted campaigns, and qualifying marketing leads to meet business objectives. Ensure timely closure of renewals. 
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally. 
• Act as the primary point of contact at Maxon for assigned customers. 
• Monitor and report on market and competitor trends, providing relevant feedback. 

• 2-5 years of successful B2B customer service, customer support, renewals, or business development experience across EMEA, ideally in SaaS or IT companies. 
• Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile. 
• Exceptional communication and interpersonal skills, along with the ability to be a team player. 
• Strong problem-solving skills. 
• Bachelor’s degree or higher, or equivalent relevant experience. 
• Fluent in both written and verbal German and English. Proficiency in French, Spanish, Dutch, Swedish, or Finnish is a strong plus. 

You will be offered permanent employment, full-time, at our office listed above. You will be part of a highly motivated international team of specialists working in an environment that offers a warm welcome with detailed onboarding and a dedicated mentor for a familiarization period as well as a wide range of individual development possibilities. Interested in joining our team? Fill out the form or email us your resume/CV (.pdf).
Don’t meet every single requirement? At Maxon we embrace diversity, are avid explorers and curious learners, so if you’re excited about this role but your experience doesn’t entirely match every qualification in the job description, we encourage you to apply in any case. You may be just the right candidate for this or other positions.
We’re looking forward to hearing from you!

Maxon is proud to be an equal opportunity workplace.